The Custom Comet Guarantee
We want you to be 100% happy with your order, which is why all our products are guaranteed against manufacturing defects. Your order is checked for quality both during and after manufacture. In the unlikely event your products arrive defective or damaged we will gladly replace them. Simply reach out within 7 days of receiving your product.
It’s simple to claim under your guarantee
- Email hello@customcomet.com with a photo and explain the problem
- We’ll issue an RMA and you send your products back
- Your perfect, replacement products will arrive within days.
Great – but is there a catch?
If what you get is not what you ordered, we will do everything we can to make things right.
However, as these are customized products, we can’t accept returns if:
- We sent you the size you ordered but they don’t fit your coffee cups.
- We sent you the fragrance you ordered but you don’t like it.
- The products have been used.
If in doubt, please ask for samples before you order. You can request fragrance samples, cup sleeve samples or both. The sample price is credited back when you order, so samples are essentially free.
